Something not working, or not sure how to use a product you bought from us? Tell us what is happening and we will help you fix it, remotely where possible or with a visit when needed.
Fastest ways to reach us
- Phone or WhatsApp: +94 72 299 9915
- Email: info@eudora.lk
- Hours: Monday to Saturday, 9:00 AM to 6:00 PM. Closed on Sundays and public holidays.
Send a support request
Include your order number if you have one, the product or service affected and what you have already tried. Photos or screenshots help too.
Warranty claims
- Contact us with your order number and a short description of the fault.
- We check the problem, often by phone or a remote session first.
- If the item needs repair or replacement, we handle the claim with the local agent.
- We let you know the expected time and keep you updated until it is resolved.
Items that arrive faulty are replaced if you tell us within 7 days of delivery. Read the full returns and warranty policy.
Remote support
For software, email, printer and settings problems, we can connect to your computer through a secure remote tool. The session starts only when you approve it and ends when the work is done.
Before you contact us
- Check the FAQ for quick answers.
- Track a delivery on track your order.
- See your orders and saved projects in My Account.
Questions about this page? Contact us or call +94 72 299 9915.