Small offices rarely need a full-time IT person, but they do need someone who answers the phone when the printer stops, email fails or a laptop will not start. Eudora gives you that support, with monthly plans for regular care and call-outs when something goes wrong.
What we look after
- Computers and laptops: setup, Windows updates, software installation, repairs and upgrades.
- Printers and scanners: installation, network printing, drivers and routine problems.
- Email and accounts: Microsoft 365 or Google Workspace users, passwords and devices.
- Network and internet: Wi-Fi, routers, switches and connection problems.
- Security and backups: antivirus, updates and checks that backups are running.
Support plans and services
PC / Laptop Setup
Setup of one computer: Windows installation or refresh, drivers, updates, essential software, antivirus and data transfer.
- Windows installation or clean refresh (your licence)
- Drivers and all updates
- Office, browsers and essential apps
- Antivirus installation
- Data transfer up to 100GB
- Printer and Wi-Fi setup
IT Support AMC – Basic
Monthly IT support for small offices: up to 5 devices, one on-site visit a month and remote help in business hours.
- Up to 5 computers and 1 network
- 1 scheduled on-site visit per month
- Remote support Mon-Sat, 9 am-6 pm
- Next-business-day response
- Updates and antivirus checks
- Quarterly health report
IT Support AMC – Standard
Monthly IT support for growing offices: up to 15 devices, two visits a month, faster response and backup monitoring.
- Up to 15 computers, printers and network
- 2 scheduled on-site visits per month
- 4-hour response in Kandy city
- Backup and antivirus monitoring
- Emergency phone support
- Monthly health report
On-site Support Call-out
On-site visit for a computer, printer or network problem in Kandy; Rs 2,000 per extra hour.
- Technician visit within Kandy city
- First hour of work included
- Diagnosis and repair
- Advice to prevent repeats
Remote Support Session
Secure remote help for software, email, printer and settings problems, billed per hour.
- Secure screen-sharing session
- Software and email fixes
- Printer and settings help
- Short written summary
What an AMC includes
An annual maintenance contract, billed monthly, gives your office regular preventive visits, remote support when you need it and priority when something breaks. We keep a record of your devices, licences and settings, so problems are solved faster and nothing is forgotten when staff change.
Computers we supply
-
ASUSASUS ExpertCenter P500 Mini Tower Desktop – Core i5-13420H, 8GB, 512GB SSD
Rs 255,000 Add to cart -
ASUS
ASUS Vivobook 15 X1504VA Laptop – Core i3-1315U, 8GB, 512GB SSD, Windows 11 Home
Rs 194,900 Add to cart -
ASUS
ASUS ExpertBook B1 B1503CVA Laptop – Core 5 120U, 8GB, 512GB SSD
Rs 219,000 Add to cart -
Apple
Apple MacBook Neo 13-inch – A18 Pro, 8GB, 512GB SSD
Rs 327,800 Add to cart
How support works
- Call, WhatsApp or email. Tell us what is wrong and which device is affected.
- Remote first. Many problems are fixed in minutes with a secure remote session.
- On-site when needed. A technician visits for hardware, network or printer problems.
- Follow-up. We note the fix and suggest changes that stop the problem coming back.
Why offices choose Eudora
- One team for computers, printers, network, CCTV and email, so problems are not passed between suppliers.
- Clear monthly pricing, with any extra work explained and quoted before we start.
- Records of your devices, licences and settings kept securely and handed over whenever you ask.
- Genuine parts and licences, with manufacturer warranty through the local agent.
Frequently asked questions
Which areas do you cover on-site?
On-site support covers Kandy and nearby areas, with visits across the Central Province by arrangement. Remote support is available anywhere in Sri Lanka.
What happens if a problem is not covered by my plan?
We tell you before doing extra work. Parts, new equipment and large projects are quoted separately, and you decide whether to go ahead.
Is remote support safe?
Yes. Sessions use an encrypted remote tool, start only when you approve them and end when the work is done. We never keep unattended access without your agreement.
Can you set up computers for new staff?
Yes. We install Windows updates, software, email and printers, move files from the old computer and hand it over ready to use.