Frequently Asked Questions

Add products or service packages to your cart and check out. For larger projects, use Build Your Project to put together a complete setup, then buy it in one step or ask for a quote.

At the moment we accept cash on delivery and bank transfer. For bank transfers, we dispatch or schedule work once the payment has reached our account.

Prices are in Sri Lankan rupees and are shown before you confirm your order, together with any delivery charge. Installation work that depends on the site is confirmed in writing before we start.

Most electronics are imported, so supplier prices move with exchange rates and stock. We update our prices regularly, and the price shown when you place your order is the one you pay.

Yes. You receive an order confirmation by email, and we issue an invoice with your company name if you add it at checkout or ask us.

Yes. We deliver shop orders anywhere in Sri Lanka through reliable courier partners.

Delivery is Rs 500 flat per order, and free on orders over Rs 25,000.

Most orders are dispatched within one to two working days. Delivery time after dispatch depends on your location and the courier.

Standard installation covers the Central Province: the Kandy, Matale and Nuwara Eliya districts. We can take on work in other districts on request, with travel included in the quote.

For CCTV, networking and smart locks, a site visit helps us plan cable routes, positions and power, and it avoids surprises on installation day. Small jobs such as a single Wi-Fi camera can often be done without one.

Products carry the manufacturer’s warranty through the local agent in Sri Lanka. The warranty period is shown on each product page and on your invoice.

Tell us within 7 days of delivery and we will replace it once the fault is confirmed. Please keep the box and all accessories.

Contact us with your order number and a short description of the problem. We check the item and handle the claim with the local agent for you.

Please contact us before opening it. Opened items and activated software licences cannot be returned for a change of mind. See returns and warranty for details.

It is a planner that asks a few questions about your home or business and builds a list of products and services with a live total. You can adjust anything before you buy or ask for a quote.

Yes. Save your project to get a private link, or sign in to keep it in your account under My Projects.

Product prices come from our current shop prices. Installation is based on standard work and is confirmed after a site visit when the job needs one.

Quotes are valid for 7 days, because supplier prices can change. After that we will happily update it for you.

Yes. Tell us what to add, remove or swap and we will send a revised quote.

Usually within one working day of your order. We email your login details and help you connect your domain.

Yes. We can move files, databases and email accounts to Eudora hosting and switch your domain once everything is tested.

Yes. Domains are registered in your name, and websites we build for you are yours once the project is paid.

Yes. We register .lk, .com.lk and international domains. See domains and email.

Yes. We set up the Hik-Connect or EZVIZ app during installation and show you how to watch live video and playback.

Yes. Recording is saved on the recorder or the camera’s memory card. You need internet only to watch remotely and receive alerts.

Usually, yes. We check that the products are genuine and suitable first. Warranty for those products stays with the seller.

Yes. We offer maintenance visits for CCTV systems and monthly IT support plans for offices.

Call or WhatsApp +94 72 299 9915, email info@eudora.lk or use the support page. We are open Monday to Saturday, 9:00 AM to 6:00 PM.

Yes. Many software, email and printer problems can be fixed through a secure remote session that starts only when you approve it.

Use track your order with your order number and email, or sign in to My Account to see all your orders.