Last updated: 28 September 2026
We sell genuine products sourced from authorised Sri Lankan distributors. This page explains what happens if something goes wrong.
Manufacturer warranty
Products carry the manufacturer’s warranty through the local agent in Sri Lanka. The warranty period is shown on the product page and on your invoice. Warranty covers manufacturing faults under normal use.
Faulty on arrival: 7-day replacement
If an item is faulty when it arrives, tell us within 7 days of delivery. Once we confirm the fault, we replace the item with the same product, or refund you if a replacement is not available. Please keep the original box, accessories and invoice.
How to make a claim
- Contact us with your order number, the product and a description of the problem. Photos or a short video help.
- We check the problem with you, often by phone or remote session first.
- If the item needs to be inspected, bring it to our office in Kandy or we will arrange collection.
- We handle the claim with the local agent and keep you updated until it is resolved.
What warranty does not cover
- Damage from accidents, drops, liquid, misuse or incorrect installation by someone else.
- Damage from power surges, lightning or unstable power. We recommend surge protection and a UPS.
- Normal wear, cosmetic damage and consumables such as batteries, ink and toner.
- Items with removed or damaged serial numbers or warranty stickers, or that have been opened or repaired by others.
Returns for change of mind
We cannot accept returns for a change of mind once an item has been opened, used or installed. If you have ordered the wrong item, contact us before opening it and we will try to help, for example by exchanging it for another product.
Items that cannot be returned
- Software licences and subscriptions once the key has been revealed or activated.
- Hard drives and memory cards that have been used, because they may contain your data.
- Items ordered specially for you or configured to your requirements.
Services
You can cancel an installation or service booking before work starts. Hosting, domain and licence fees cannot be refunded once the service has been set up or the domain has been registered. If you are unhappy with our workmanship, tell us and we will put it right.
Refunds
Approved refunds are made by bank transfer to the account you nominate, usually within 7 working days of approval.
Contact us
- Eudora Technology (Private) Limited, Colombo Road, Kandy 20450, Sri Lanka
- Phone and WhatsApp: +94 72 299 9915
- Email: info@eudora.lk
Questions about this page? Contact us or call +94 72 299 9915.